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This is the shortest path from nothing to a working WhatsApp inbox. It takes about fifteen minutes, most of it inside Meta’s own connection wizard.
1

Create your account

Go to app.watx.in, choose Create an account and press Sign up with Google.Sign-up is Google only. Google has already verified your address, so there is no confirmation email and no password to create; you land straight in the setup wizard. Details, including what to do without a Google account, are on Signing in.
2

Set up your workspace

The first screen of the wizard asks for:
  • Workspace name — usually your company or brand name. It appears in the sidebar, in the header and on every invite link. You can change it later.
  • Workspace logo (optional) — a PNG, JPEG or WebP up to 2 MB.
  • What do you want to do first? — optional, pick as many as apply.
  • How big is your team? and Where did you hear about us? — both required.
Press Continue.
3

Choose a plan and start the trial

The second screen shows Starter, Growth and Enterprise with their current prices and limits, read live from your Watx instance.Press Start free trial on a plan. That starts a 15-day trial — no card, no payment. Enterprise is quoted by hand, so its card says Talk to sales: fill in your name and work email, press Send enquiry & start trial, and we get back to you with a quote while the trial runs.
A workspace gets one trial, ever. Switching between plans carries the same clock forward; it does not grant another 15 days. See Plans and billing.
Until a plan is chosen, the rest of the dashboard is closed — the wizard is a hard gate.
4

Connect a channel

You land on Onboarding, a checklist with one card per channel showing whether it is connected.For WhatsApp, open Channels → WhatsApp → Channel Settings. The page first asks How do you want to connect?: WhatsApp Business API moves your number onto the Cloud API, and WhatsApp Business app (coexistence) leaves it on the app so you can keep replying from your phone.Either way, the button underneath opens Meta’s own Embedded Signup wizard, where you sign in with the Facebook account that administers your business, pick or create a business portfolio, and confirm the phone number customers will message. Watx shows what each of Meta’s steps expects before you start.
Use the Facebook profile that already manages your WhatsApp Business account. Neither route copies the chats already on your phone into the inbox — it fills from the next message onwards.
Full detail, including what Meta verifies: Connect your number, or Coexistence if you are keeping the app. The other two channels have their own guides — Instagram and Website chat.
5

Send your first message

Message your connected WhatsApp number from your own phone. The conversation appears in the Inbox, and you can reply in the thread with text, media, a voice note or a canned reply.
WhatsApp lets you send a free-form message only within 24 hours of the customer’s last message. Outside that window, only a template approved by Meta will send. This is Meta’s rule, not ours — see The 24-hour window and Message templates.
6

Invite a teammate

Open Settings → Users & Roles and press Invite member. Choose a role (Admin, Agent or Viewer), how long the link stays valid (1, 7 or 30 days) and an optional label to remind you who you sent it to. Press Generate link.The link is shown once — copy it, or use Send via WhatsApp to share it. Watx stores only a hash, so there is no way to show it again; to re-share, revoke the invite and create a new one.What each role can do: Members and roles.

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Where to go next

Once you are set up, Home is the first screen of the sidebar: the day’s numbers, who is waiting for a reply and what needs attention. See Home.

Core concepts

The vocabulary the rest of these docs uses.

Contacts

Import your existing customers and organise them with tags and segments.

Automations

Answer common questions and follow up without anyone typing.

AI agents

Put an agent on the thread — drafting first, replying when you trust it.