Who it is for
- Business owners and operators setting Watx up and working in it daily.
- Agencies running several client workspaces from one login.
- Developers integrating through the public REST API and webhooks.
Three channels, one contact
The same person who messages you on Instagram and later writes to your WhatsApp
number is one contact with one history, not three separate threads.
WhatsApp has rules Watx does not control. You can reply freely for 24 hours
after a customer’s last message; outside that window only a template approved
by Meta will send. See The 24-hour window.
Start here
Quickstart
Sign up with Google, name your workspace, start your trial, connect WhatsApp
and send your first message.
Core concepts
Workspaces, members, contacts, conversations, templates, automations, flows
and agents — and how they differ.
Home
The first screen: headline numbers, who is waiting on you and what needs
attention.
Channels
Connect your number, build templates, and send campaigns now, later or on repeat.
DMs, story replies, comment triage and comment funnels.
Website chat
An embeddable widget that feeds the same inbox.
Work and automate
Inbox
The shared inbox: threads, assignment, notes, templates and media.
Contacts
Contacts, fields, tags, segments and the activity timeline.
Automations
Trigger, steps and branches — the channel-agnostic engine.
Flows
The WhatsApp chatbot builder: a graph of typed nodes per conversation.
Forms
Hosted forms and booking pages that feed contacts and automations.
AI agents
Configure a persona, knowledge and skills — then let it answer or draft.
Extend
Integrations
Shopify, WooCommerce, your own custom store, Razorpay, Google, Cal.com, Zapier, n8n and
sales documents.
API reference
The public REST API and outbound webhooks.