Status banners
The page opens with whatever is currently true. When everything is healthy the banners collapse into the connected card, so a working setup shows one statement instead of several.A restriction banner is about sending, not about the connection. A number can be perfectly connected and registered and still refuse every send — which is why Watx shows Meta’s own wording for the blocker rather than the generic error the send API returns.
The connected card
Once the token authenticates and Meta is delivering events, the setup walkthrough is replaced by a card showing the verified name, the display number, the quality rating, since when events have been arriving, the access-token expiry (when Meta gave one), the phone number ID and the WhatsApp Business Account ID. A coexistence connection also shows Mode.Actions
- Verify with Meta — re-runs the live check and lists each result: whether the configuration exists, whether the stored token can be decrypted, whether the phone metadata reads back, whether your WhatsApp Business Account has a subscribed app, and whether Meta itself considers the number registered. Any errors are listed underneath in Meta’s words. If the check finds the number live, Watx repairs its own record so the warning that sent you here stops appearing.
- Test API Connection — a one-press check that the saved credentials still work.
- Connect a different number — runs Embedded Signup again and replaces this workspace’s credentials. Also how you refresh an expiring token.
- Reset Configuration — deletes the stored credentials after a confirmation. Conversations, contacts and templates are untouched and nothing changes at Meta, but sending stops until you reconnect.
- Save Configuration — only on the manual tab; saves the credentials you typed and, when a PIN is supplied, retries registration.