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Channels → Web → Web Widget is how the widget looks and reads. It is separate from Channel Settings, which is setup you do once, and from Behaviour, which is what the widget does. Changes are saved with Save changes; Discard puts back what was there. Nothing is live until you save.

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Look

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Launcher

The button that sits in the corner of every page on your site.

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Words

Set an honest expectation in the subtitle. “Usually replies in a few hours” beats “replies instantly” if you do not.

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Behaviour toggles

Automations run on the website channel whether or not AI replies are on. The order is automations first, then the agent on anything they did not handle — see Behaviour.

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The live preview

Beside the form is the real widget in a real frame, not a mock-up: the launcher and the panel exactly as a visitor sees them, on your accent, with your wording.
The preview reads the saved settings, so it does not move while you are typing. When you have unsaved changes it says Save to update. Press Save changes and it refreshes.

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What a visitor can do in the chat

Beyond typing, the widget supports:
  • Attachments — images, video, audio, PDFs, plain text, CSV, Word, Excel and ZIP files, up to 20 MB each. Your team can send media back from the Inbox composer.
  • Buttons and list choices as tappable controls rather than a numbered list to reply to.
  • Forms shown inside the chat, including the pre-chat and offline forms.
  • Full-screen layout on a phone, and a panel beside the launcher on a desktop.
See Sending messages for what your side of the conversation can do.