> ## Documentation Index
> Fetch the complete documentation index at: https://docs.watx.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Catalog and orders

> Keep a product catalogue in sync with Meta Commerce, send products as cards in a chat, and work the orders customers place from them.

**WhatsApp → Catalog** and **WhatsApp → Orders** are two tabs of the same **Commerce** page. The catalogue is the products you can send into a chat; orders are what customers send back.

Members with the Agent role or above can add, edit and sync products and change an order's status.

<Note>
  This is Meta's own WhatsApp catalogue, not a connected shop. If you run Shopify or WooCommerce, that catalogue lives in the [store console](/integrations/store-console) and is a separate thing.
</Note>

## Catalogue

### The Meta Catalog ID

At the top of the tab is a single field: **Meta Catalog ID**. Find it in Meta Commerce Manager → your catalogue → Settings and paste the numeric id here.

<Warning>
  Without a catalog id, product messages are rejected by Meta. The tab says so until one is saved.
</Warning>

### Products

**Add Product** asks for:

| Field                         | Required | Notes                                                                                                            |
| ----------------------------- | -------- | ---------------------------------------------------------------------------------------------------------------- |
| **SKU / Retailer ID**         | Yes      | Your own product code. It is the identity Meta matches on, and it cannot be changed after the product is created |
| **Product Name**              | Yes      |                                                                                                                  |
| **Description**               | No       |                                                                                                                  |
| **Price**                     | Yes      |                                                                                                                  |
| **Currency**                  | No       | Defaults to `INR`                                                                                                |
| **Image URL**                 | No       | A public link to the product image                                                                               |
| **Active status on WhatsApp** | —        | Whether the product is offered as available                                                                      |

The list has a grid and a table view, and a search box that matches SKU, name and description. Each row can be edited or deleted; deleting also removes the item from your Meta catalogue.

<Warning>
  Adding or editing a product here saves it in Watx. It reaches your Meta catalogue — and so becomes sendable — when you press **Sync to Meta Catalog**. Do that after a batch of changes.
</Warning>

### Syncing with Meta

Two buttons, pulling in opposite directions:

* **Import from Meta** — reads every item in your Meta catalogue and brings it into Watx, keyed by SKU. Items with no SKU cannot be sent and are skipped, with a count. Use this when the catalogue was built in Commerce Manager.
* **Sync to Meta Catalog** — pushes every product here up to Meta. Use this when you build the catalogue in Watx.

If Meta refuses, the error is translated into something actionable — the usual cause is the access token's system user not being assigned to the catalogue, or the `catalog_management` permission missing from your Meta app.

### Sending a product

Products are sent from the [inbox composer](/inbox/sending) as a single product card or a product list. A send needs the catalog id above, the SKU to exist in the Meta catalogue, and the [24-hour window](/whatsapp/messaging-window) to be open — a product card is a free-form message, not a template.

## Orders

When a customer builds a basket from your catalogue inside WhatsApp and sends it, the order arrives here automatically and the message itself stays in the conversation.

| Column                     | What it shows                                            |
| -------------------------- | -------------------------------------------------------- |
| **Order Date**             | When it arrived                                          |
| **Customer** and **Phone** | The contact who sent it                                  |
| **Total Amount**           | Summed from the items, in the currency WhatsApp reported |
| **Status**                 | Pending, Confirmed, Fulfilled or Cancelled               |
| **Items Count**            | Total quantity across the items                          |

Search matches the customer and phone; a filter narrows by status.

Two actions per row: **View details** opens the order — items with quantities and unit prices, the total, any note the customer added, and a dropdown to change the status. **Open chat** jumps to that customer's conversation in the inbox.

A new order starts as **Pending**. Status is yours to manage; nothing changes it automatically.

<Note>
  Item names come from your catalogue. If an order arrives for a SKU that is not in Watx, the line shows the SKU rather than a name — importing from Meta fixes that.
</Note>

## Related

* [Analytics](/whatsapp/analytics) — orders, revenue and top products over a date range.
* [AI agents](/ai-agents/skills) — an agent can look up a customer's own orders, scoped to that customer.
* [Store console](/integrations/store-console) — for Shopify and WooCommerce catalogues, carts and cash on delivery.