> ## Documentation Index > Fetch the complete documentation index at: https://docs.watx.in/llms.txt > Use this file to discover all available pages before exploring further. # Settings and analytics > The Instagram channel settings page — subscribed events, messaging rules and disconnecting — plus what the Instagram analytics overview reports. Two screens sit either side of the day-to-day work: **Channel Settings**, which is the connection and its health, and **Analytics → Overview**, which is how the channel is doing. ## Channel Settings **Channels → Instagram → Channel Settings**. Before you have connected, this is the connect screen — see [Connect Instagram](/instagram/connect). Afterwards it carries four things. ### The account card Profile picture, `@handle`, the account id, the date you connected, and how long the current access lasts: **Access renews automatically · 42 days left**. Renewal is automatic and happens well ahead of the deadline. An arrow opens the profile on Instagram. If access has expired or been revoked, an **Access expired** banner replaces the countdown with a **Reconnect** button. ### Subscribed events What Instagram will notify Watx about. A green dot means the event is subscribed. | Event | What it brings in | | ----------------------------- | ------------------------------------------------------------------------------------------------ | | **Direct messages** | Inbound DMs and story replies | | **Button & ice-breaker taps** | Taps on buttons, so an automation or a funnel can act on them | | **Read receipts** | When the customer reads your message | | **Reactions** | Emoji reactions on a message | | **ig.me link attribution** | Which link brought someone into the DMs | | **Comments** | Comments on your posts | | **Live comments** | Comments during a live video | | **Mentions** | Mentions of your account. Subscribed alongside comments; they are not added to the comment queue | If any are missing, a banner names them and offers **Re-subscribe**. Act on it: an account with an incomplete subscription looks perfectly healthy and simply never receives those events. There is no other symptom. **Refresh subscription** does the same thing at any time. ### Messaging rules A plain statement of the three Instagram limits that generate support questions, so nobody discovers them when a send fails: * **The reply window.** You can reply freely for 24 hours after each customer message; after that the thread closes until they write again. Workspaces on a deployment holding Meta's Human Agent permission see **7-day reply window** here instead, with the same card explaining it. * **No broadcasts.** Instagram has no approved-template mechanism, so there is no compliant way to send bulk DMs. Instagram contacts are excluded from broadcast audiences automatically. * **No delivery receipts.** Instagram reports when a message is *read* but never when it is *delivered*, so sent messages stay on one tick until the customer opens them. ### Disconnect Stops everything new — no DMs, no comments, and every comment automation halts — while keeping existing conversations and comments. Confirmed first, and reversible by reconnecting. ## The comment-automation master switch The workspace-wide switch for comment funnels is **not** on this page. It lives at the top of [Posts](/instagram/posts) and of [Comment funnels](/instagram/comment-funnels) — the two places you are already on when you decide the automations should stop. Both are the same switch. ## Analytics **Channels → Instagram → Analytics → Overview** covers DMs, comment moderation, comment-to-DM funnels and post performance. Choose **Last 7 days**, **Last 30 days**, **Last 90 days** or a custom range; each headline figure is compared with the previous period of the same length. **Refresh** re-reads it and **Export** downloads the whole report as CSV. ### The headline figures | Figure | What it counts | | ------------------------ | --------------------------------------------- | | **DMs sent** | Outgoing direct messages | | **DMs received** | Incoming direct messages | | **Active conversations** | Threads with activity in the period | | **Avg first response** | How long a customer waits for the first reply | | **Replies by AI** | Split between AI and human replies | | **Comments received** | With how many are still open | | **Comment reply rate** | With how many were answered privately | | **Funnel deliveries** | Links delivered, out of the comments matched | Several of the tiles are also filters — clicking one narrows the whole page to, say, outgoing messages, and the active filter shows as a removable chip in the header. ### The panels * **DM volume** — daily incoming and outgoing messages. * **Who is answering** — AI agent versus a teammate. * **Busiest hours** — incoming DMs by day and hour, in your timezone. * **Most active people** — by total messages exchanged. * **Comment activity** — comments received, replied and privately replied, per day. * **Comment → DM funnel** — matched, awaiting opt-in, awaiting follow, reward delivered, across every funnel. * **Comment funnels** — one row per funnel. Clicking one filters the page by it. * **Top posts** — clicking a post scopes the comment panels above to that post. * **Contacts and deals from Instagram** — new contacts, deals created and deals won, with deals attributed through the conversation they came from. The export contains daily DM volume, daily comments, per-funnel results and per-post performance as separate sections of one CSV file.